Who serves the passengers and how?

Passenger service refers to everything that happens in the middle of an airport passenger terminal building, and it’s the passenger service staff you’ll encounter the most.

First of all, at the check-in desk the agents have to make sure that you have the proper documents for the flight, because otherwise they won’t let you into the country of arrival and will send you home for the money of the service company. Also, never joke when giving an answer to the question of whether you packed your luggage yourself – it can be a reason to deny air travel.

After the standard questions, agents make sure to check the weight of your luggage – and not just because mercenary airlines want to rip you off. The bottom line is that a lot of factors affect the safety of a flight, one of the most important being the proper distribution of weight on the plane. Each airline or handling company has a special department that does weight calculations on aircraft (Weight and Balance Calculations), and at the beginning of the loading of luggage and passengers they already know the permitted load on that flight. Such load is determined according to the maximum permissible take-off and landing weight of the aircraft in accordance with the weather conditions and characteristics of the runway of the airfield of departure and landing. That is why you need to strictly control the weight of all luggage that is accepted for the flight.

Passenger service agents also assist people with special needs (passengers with special needs), accompany children who are traveling without adults, and provide additional service for vip passengers. Boarding agents are specially trained to spot forgeries and facial recognition, so that when you board your flight you ensure that you have not given your ticket to a friend. They are also responsible for getting you on the plane safely and on time. You probably remember those minutes of waiting when all the passengers were let through and checked IDs, but still held in the terminal. It’s not because the agents like to feel superior to the passengers, but because they’re waiting for a command from ground service that the plane is ready for another flight: food is loaded, pillows and plaids are replaced with new ones, the crew is in place and all the luggage is on board.